Privacy Policy

Effective Date: June 24, 2025

1. Commitment to Privacy

Moses Advisory Group Inc. is committed to protecting the personal information of our clients in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information.

2. Information We Collect

We collect personal information necessary to assess your financial situation and provide debt relief services. This may include:

  • Full name
  • Contact information (address, phone number, email)
  • Financial and debt-related details
  • Employment and income information
  • Date of birth
  • Communication preferences, including SMS consent
  • Website usage data (see Section 6 on Cookies)

We collect this information directly from you through forms, phone, email, SMS, or secure online submissions.

3. How We Use Your Information

We use your personal information to:

  • Assess your financial needs and determine suitable debt solutions
  • Communicate with you regarding your file, appointments, or updates
  • Fulfill our legal and regulatory obligations under the Bankruptcy and Insolvency Act
  • Manage internal records and improve our services
  • Contact you via SMS, phone, or email based on your stated preferences
  • Protect the security and integrity of our services (see Section 6)

SMS consent is not shared with third parties or affiliates.

4. Disclosure of Information

We do not sell or trade your personal information.

Your information is only shared:

  • With government regulators or courts where legally required
  • With authorised third-party service providers (e.g. secure CRM platforms) under strict confidentiality agreements
  • Internally, on a need-to-know basis, to deliver services effectively
  • With advertising platforms (e.g. Google Ads) solely to report suspected fraudulent or invalid advertising activity

All third-party providers are required to comply with Canadian privacy standards.

5. Your Consent & Rights

By submitting your personal information and opting in to SMS or other communications, you provide consent for us to collect, use, and share your data as outlined in this policy.

You have the right to:

  • Access your personal information
  • Request corrections or updates
  • Withdraw consent for communications
  • File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

You can withdraw consent at any time by contacting us at [email protected]a

6. Cookies, Website Tracking & Security

Our website may use cookies or tracking tools to enhance your browsing experience. These tools help us understand how visitors use our site, enabling us to improve functionality and the user experience. You may disable cookies in your browser settings, but some website features may not function properly.

Fraud Prevention and Security

To protect our business and ensure the integrity of our services, we collect technical information when you interact with our website forms. This may include:

  • Device and browser characteristics (such as screen resolution, browser type, and operating system)
  • Anonymized device identifiers and fingerprints
  • Interaction patterns (such as mouse movements, keystrokes, and form completion timing)
  • IP address and general location information

This information is collected solely for fraud prevention, security monitoring, and the identification of invalid or automated activity. It is not used for marketing purposes. This data is retained for a limited period (typically 90-180 days) and is handled in accordance with Canadian privacy standards.

7. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, regulatory, or audit obligations
  • Respond to inquiries or complaints

Once no longer required, your information is securely deleted or anonymized.

8. Contact Us

If you have any questions or concerns about this policy or your personal data, please contact:

Privacy Officer
Rob Johnson

Head Office: 9913 108 Ave NW, Suite 200, Edmonton, AB T5H 1A5
Phone: 1-888-488-8333
Email: [email protected]